Privacy Policy

At SIPPS, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, purchase our products, contact us or otherwise interact with SIPPS.

This policy is intended to comply with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

This website is operated by The SIPPS Corporation Ltd, trading as SIPPS (“SIPPS”, “we”, “us” or “our”).

For the purposes of applicable data protection law, we are the controller of the personal information described in this Privacy Policy, except where another party acts as an independent controller.

Our details are:

Business name: The SIPPS Corporation Ltd
Legal company name: The SIPPS Corporation Ltd
Address: Axis House, Tudor Road, Cheshire, WA7 1BD
Email: info@sippscups.co.uk

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

2. Information We Collect

Depending on how you interact with SIPPS, we may collect the following types of personal information:

Identity and contact information, such as your name, billing address, delivery address, email address and telephone number.

Order information, including the products you purchase, order history, delivery details, returns and refunds.

Payment information. Payments may be processed by third-party payment providers. We do not necessarily receive or store your complete payment-card details.

Account information, if you create an account on our website, including your login and account preferences.

Communications, including emails, customer-service enquiries, reviews, feedback and other correspondence with us.

Marketing information, including your preferences about receiving marketing communications from SIPPS.

Technical information, which may include your IP address, browser type, device information, operating system and information about how you interact with our website.

Cookie and analytics information, including information collected through cookies and similar technologies, subject to your choices and applicable consent requirements.

3. How We Collect Your Information

We may collect personal information directly from you when you:

• place an order;

• create an account;

• sign up for our mailing list;

• contact our customer-service team;

• submit a review or feedback;

• participate in a promotion or competition; or

• otherwise provide information to us.

We may also collect certain information automatically when you use our website through cookies and similar technologies.

We may receive information from third parties that help us operate our business, such as Shopify, payment providers, delivery companies, analytics providers and marketing platforms.

4. How We Use Your Personal Information

We may use your personal information to:

• process and fulfil your orders;

• take and manage payments;

• arrange delivery;

• process returns and refunds;

• provide customer support;

• communicate with you about your order;

• manage your SIPPS account;

• prevent fraud and protect our website and customers;

• maintain and improve our website and services;

• analyse how customers use our website;

• comply with legal, accounting and regulatory obligations; and

• send marketing communications where we have an appropriate lawful basis to do so.

We will only use your personal information where we have a lawful basis under applicable data protection law.

5. Our Lawful Bases

Depending on the circumstances, we may process your personal information because:

Contract: processing is necessary to enter into or perform a contract with you, such as processing and delivering your order.

Legal obligation: processing is necessary for us to comply with a legal obligation, including certain tax, accounting and regulatory requirements.

Legitimate interests: processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. This may include improving our services, preventing fraud, securing our website and understanding our customers.

Consent: where required, we may ask for your consent, including for certain marketing activities and non-essential cookies.

Where we rely on consent, you may withdraw that consent at any time.

6. Marketing Communications

If you have opted in to receive marketing communications from SIPPS, we may send you information about products, launches, offers and other SIPPS news.

In some circumstances, applicable law may allow us to send marketing about similar products to existing customers without obtaining a separate opt-in, subject to your right to opt out.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link contained within the email or by contacting us.

Unsubscribing from marketing will not prevent us from sending essential communications relating to your orders or account.

7. Cookies

Our website uses cookies and similar technologies.

Cookies are small files stored on your device that can help websites function correctly, remember preferences, understand website usage and, where permitted, support advertising and marketing.

Some cookies are necessary for the operation of our website.

For non-essential cookies, such as certain analytics, advertising and marketing cookies, we will request consent where required by law.

You can manage your cookie preferences through the cookie controls available on our website.

For further information, please see our Cookie Policy.

8. Shopify

Our online store is powered by Shopify.

Shopify provides the ecommerce platform that enables us to sell our products and services to you and may process personal information in connection with providing those services.

Shopify may process information in accordance with its own privacy documentation and applicable data protection requirements.

9. Payment Providers

When you make a purchase, payment information may be processed by third-party payment providers.

Depending on the payment method selected, these may include payment-card processors, digital wallet providers and other payment services available through our checkout.

These providers may process your personal information in accordance with their own privacy policies.

SIPPS does not necessarily receive or retain your complete payment-card information.

10. Delivery & Fulfilment

We may share the information necessary to deliver your order with delivery companies, couriers, fulfilment providers and other logistics partners.

This will usually include information such as your name, delivery address, contact details and relevant order information.

We only provide information reasonably necessary for them to perform the relevant service.

11. Other Third Parties

We may share personal information with trusted service providers that help us operate SIPPS.

These may include:

• website and ecommerce providers;

• payment processors;

• delivery and fulfilment companies;

• email and marketing platforms;

• analytics providers;

• IT and website-support providers;

• professional advisers such as accountants and lawyers; and

• fraud-prevention and security providers.

Where appropriate, we require service providers processing personal information on our behalf to protect that information and process it only in accordance with our instructions and applicable law.

We may also disclose personal information where required by law or where necessary to establish, exercise or defend legal claims.

12. International Transfers

Some of the companies that provide services to SIPPS may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection law.

Depending on the destination and provider, this may include relying on UK adequacy regulations or appropriate contractual safeguards.

13. How Long We Keep Your Information

We will only retain your personal information for as long as reasonably necessary for the purposes for which it was collected.

The appropriate retention period will depend on factors including the type of information, why we collected it, legal and accounting requirements and whether the information may be required in connection with a legal claim.

For example, certain transaction and accounting records may need to be retained for several years to meet legal and tax obligations.

When personal information is no longer required, we will delete, anonymise or securely dispose of it as appropriate.

14. How We Protect Your Information

We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

15. Your Data Protection Rights

Depending on the circumstances and subject to applicable law, you may have the right to:

• request access to personal information we hold about you;

• ask us to correct inaccurate or incomplete information;

• ask us to delete your personal information;

• ask us to restrict how your information is used;

• object to certain uses of your personal information;

• request the transfer of certain information to you or another organisation;

• withdraw consent where processing is based on consent; and

• object to direct marketing.

Some of these rights are subject to legal conditions and exceptions.

To exercise your rights, please contact us at info@sippscups.co.uk.

We may need to verify your identity before processing certain requests.

You will not normally be required to pay a fee to exercise your data protection rights.

16. Complaints

If you have concerns about how SIPPS handles your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

17. Children's Privacy

Our website and products are not specifically directed at children, and we do not knowingly seek to collect personal information directly from children where parental or guardian consent would be required.

If you believe that a child has provided personal information to us inappropriately, please contact us.

18. Third-Party Websites

Our website may contain links to websites operated by third parties.

We do not control those websites and are not responsible for their privacy practices.

We recommend reviewing the privacy policy of any third-party website you visit.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable law.

When we make changes, we will update the date shown at the top of this policy.

We encourage you to review this Privacy Policy periodically.

20. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your personal information is being handled, please contact:

The SIPPS Corporation Ltd

Axis House, Tudor Road, Cheshire, WA7 1BD

Company number: 17262990  |  VAT number: 521 941407

Website: www.sippscups.co.uk